From D2C ecommerce and banking collections, to real estate lead qualification and BPO sales dialing — Converz voice agents handle any outbound or inbound calling workflow, trained on your brand, your SOPs and your rate cards. In 22 Indian languages, with sub-1.5s latency, at a fraction of a human agent's cost.
Converz powers calling workflows across D2C ecommerce, banking, real estate and sales. Pick your industry to see the playbooks, sample transcripts and live outcomes.
Every COD order gets a verification call within 30 minutes of placement. Aanya confirms intent, captures any missing address fields, sets the delivery slot, and flags the order to your WMS — all before the parcel hits the conveyor.
The moment the courier marks an attempt failed, the agent calls the customer. It diagnoses the reason — wrong address, no one home, intent change, payment doubt — and either reschedules with a precise slot or cancels cleanly so the parcel turns around faster.
Within 25 minutes of cart abandonment, the agent calls. It references the exact items, asks what stopped them, handles the top three objections (price, delivery time, payment failure), and offers a personalised nudge — a discount, COD switch, or assisted checkout via WhatsApp link.
One number, always answered, in the customer's language. The agent handles WISMO, order changes, refund status, return pickups and product questions. It pulls live data from your storefront, courier and warehouse — no hold music, no menu, no "press 9 for".
When a customer raises a return, the agent calls before the request is auto-approved. It diagnoses the reason, offers a free exchange or a 10% off voucher, schedules the reverse pickup, and sets refund expectations clearly — turning churn into a second sale wherever possible.
The agent calls customers at the right cadence — 28 days after a consumable order, 90 days after a fashion purchase, 7 days after a first-order detractor. It nudges reorders, win-backs, loyalty enrolments and upgrades — with offers calibrated to each customer's lifetime value.
Pre-due-date calls that capture payment promises, handle objections and route hard cases to collections — before accounts slip into NPA.
Chase incomplete applications, collect missing KYC documents and nudge applicants through each verification stage — reducing drop-off at every funnel step.
Verify customer details over a structured call and schedule physical verification only when needed — reducing branch visit dependency for simple re-KYC.
Post-issuance welcome calls that walk new cardholders through activation, explain key benefits and drive the first transaction — reducing dormancy from day one.
Welcome calls for new account holders — product walkthrough, mobile banking activation, nominee reminders and first-month engagement nudges to reduce early churn.
Targeted calls to existing customers — personal loans to salaried accounts, FD renewals to maturing depositors, insurance to new borrowers. Right offer, right time.
Instantly call inbound leads from portals (99acres, MagicBricks, Housing). Capture budget, timeline and configuration — so your sales team only talks to buyers who are ready.
Schedule, confirm and remind — drastically cutting no-shows. The agent handles rescheduling, confirms directions and updates your CRM in real time.
Re-engage leads 24–48 hours after a visit while interest is highest. Handle price objections and push warm leads toward booking before they go cold.
Automated installment due alerts for under-construction properties — confirm payment status, capture delay reasons and escalate to relationship managers when needed.
Notify waitlisted buyers the moment a matching unit opens up — before it goes live on portals. First-mover advantage for your hottest leads.
Handle maintenance requests, rent reminders, society notices and renewal conversations — so your property team focuses on exceptions, not routine calls.
High-volume outbound campaigns with AI agents that deliver your pitch, handle top objections and transfer hot leads to closers — at 10× the speed of a human dial team.
Pre-qualify every MQL before it touches your sales team. The agent asks qualification questions, scores intent and budget, and routes only the warmest leads to human reps.
Book demos, field visits and callbacks at scale — checks availability, confirms the slot, sends reminders. Your reps show up to meetings that are already pre-sold.
Post-service CSAT and NPS data collection at scale — structured call flows that capture scores, verbatim feedback and auto-escalate detractors to your CX team.
Compliant soft-collection calls that capture payment promises, offer restructuring options and escalate by DPD bucket — reducing NPA without damaging relationships.
Re-engage churned or lapsed customers with personalised offers calibrated to their history — right cadence, right incentive, delivered by an agent that sounds human.
Every Converz agent is fine-tuned on Indian languages, code-switching patterns, Tier 2/3 city accents and the back-and-forth rhythm Indian D2C buyers actually speak. Customers stay on the line because they don't realise they shouldn't.
Aggregated across 14 D2C and quick-commerce pilots between 5,000 and 80,000 monthly orders. Numbers vary by category — these are the medians.
No telephony to procure, no IVR to design, no ML team needed. Connect your storefront and pick the playbooks that match your bleed.
Shopify, WooCommerce, Magento, custom — one OAuth and we're reading orders, customers, inventory and returns. Courier APIs (Delhivery, Bluedart, Shiprocket, Shadowfax) plug in next.
Six pre-built playbooks for the use cases on this page — each ships with default scripts, objection libraries, escalation rules and reporting. Tailor the persona, tone and offers in our console.
1,000-call pilot on a sandbox number. We benchmark against your existing CX team, you sign off on the QA dashboard, then we cut over to production. Continuous tuning from week two.
Start with a free 1,000-call pilot. Move to a paid plan only when you're satisfied. All plans include onboarding, integration support and the QA dashboard.
All prices exclusive of GST · No minimum commitment · Inbound calls billed at the same per-minute rate · Billed in 1-minute increments
60 seconds to apply. Within 24 hours we send 4 sample calls matched to your category. Within 7 days you can be live on a 1,000-call pilot.